SHIPPING & DELIVERY POLICY
Last Update: 2022-02-20
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://outletct.com/terms-and-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
FREE SHIPPING
We offer free 5 to 21 working days shipping for Most Urban areas in Europe, United Kingdom, United States and Canada
EXPEDITED FREE SHIPPING
Shipping Zones
| Shipping Zones | Countries |
| Africa Zone 1 | Algeria, Morocco, Tunisia, Egypt |
| Africa Zone 9 | All African countries outside Africa Zone 1 |
| America Zone 1 | Canada, United States |
| America Zone 2 | Puerto Rico |
| America Zone 9 | All American countries outside America Zone 1 |
| Asia Zone 1 | China, United Arab Emirates, Philippines, Japan, Hong Kong, Indonesia, Malaysia, Singapore, Thailand |
| Asia Zone 2 | Saudi Arabia |
| Asia Zone 9 | All Asian countries outside Asia Zone 1 |
| Europe Zone 1 | Italy, Germany, Spain (Canary Island excluded), Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, France, Luxembourg, Netherlands, Czech Republic, Hungary, Slovenia, Slovakia, Ireland, Latvia, Lithuania, Poland, Romania, Denmark, Portugal, Sweden, Greece, Malta |
| Europe Zone 9 | All European countries outside Europe Zone 1 |
| Europe Zone 2 | United Kingdom |
| Oceania Zone 1 | Australia, New-Zealand |
| Oceania Zone 9 | All Oceania countries outside Oceania Zone 1 |
We also offer expedited shipping at the following rates
| Shipping Method/Area | Rate | Delays |
| FREE America Zone 1 | 0 $ | 8 – 15 working days |
| FAST America Zone 1 | 10 $ + 3 $ per kg | 7 – 10 working days |
| FAST America Zone 2 | 35 $ + 5 $ per kg | 7 – 10 working days |
| America Zone 9 | use contact us to get quote | — |
| FAST Asia Zone 1 | 30 $ + 5 $ per kg | 7 – 10 working days |
| FAST Asia Zone 2 | 35 $ + 5 $ per kg | 7 – 10 working days |
| Asia Zone 9 | use contact us to get quote | |
| FREE Europe-Zone 1 | 0 $ | 8 – 15 working days |
| FAST Europe Zone 1 | 5 $ + 3$ per kg | 7 – 10 working days |
| BASIC Europe-Zone 2 | 10 $ | 8 – 15 working days |
| FAST Europe Zone 2 | 10 $ +5 $ per kg | 7 – 10 working days |
| FAST Oceania Zone 1 | 35 $ + 5 $ per kg | 8 – 15 working days |
| Oceania Zone 9 | use contact us to get quote | — |
| Africa Zone 1 – 9 | use contact us to get quote | — |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Orders are shipped 1 to 2 days maximum after purchase and a tracking number is then emailed to you. All shipping delays and costs will be displayed at the checkout step. Most areas have a free shipping method offered. You can also select a paid shipping option for faster delivery. No matter which shipping method you select (Free or Paid) , a tracking number will be emailed to you as soon as the order is ready to ship (maximum 1-2 working days after payment received)
DO YOU DELIVER INTERNATIONALLY?
Absolutely, please check the tables above for areas where we deliver and costs.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://outletct.com/return-policy/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone (Toll free): +1 833 534-8406
- Online contact form: https://outletct.com/contact/